Returns & Refund Policy

Refund & Return Policy

We aim to ensure every customer is satisfied with their purchase. However, if something isn’t quite right, we offer the following return and refund terms:

Returns

• Items may be returned within 14 days of delivery.

• Products must be unused, in their original packaging, and in a condition suitable for resale.

• We do not accept returns for:

  • Personalised or custom-made items

  • Perishable goods

  • Hygiene-sensitive products (such as cosmetics or underwear) if opened

 Refunds

• Refunds are processed within 14 days of receiving the returned item.

• Refunds will be issued to the original payment method.

• Original delivery charges will only be refunded if the item was faulty or incorrect.

 Return Shipping

• Customers are responsible for the cost of return postage unless the item is faulty or incorrect.

• We recommend using a tracked service, as we are not liable for items lost in transit.

 Faulty or Incorrect Items

 If your item arrives damaged, defective, or not as described, please contact us within 30 days of delivery. We will offer a full refund, replacement, or repair depending on the situation.

 How to Start a Return

 To initiate a return, please email us at support@writeonhub.com with the following details:

• Your order number

• The item(s) you wish to return

• A brief reason for the return

 We will respond within 1–2 business days with return instructions.